Terms and Conditions

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Acceptance of Terms
Booking Policies
Payments & Pricing
Cancellation Policy
Refund Policy
Responsibilities
Liability Limitations
Dispute Resolution
Amendments

Last Updated

January 1, 2024

Effective immediately

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WonderMaina Holiday Terms & Conditions

Please read these terms carefully before booking any travel package with us.

1. Acceptance of Terms

By accessing and using WonderMaina Holiday services, including but not limited to our website, booking platform, and travel packages, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

Important: These terms constitute a legally binding agreement between you (the "Traveler") and WonderMaina Holiday ("we", "us", or "our").

You must be at least 18 years old to book travel packages
All information provided during booking must be accurate and complete
These terms apply to all bookings made through any channel (website, phone, email, etc.)
Special terms may apply to specific packages and will be communicated separately

2. Booking Policies

All bookings are subject to availability and confirmation by WonderMaina Holiday.

Booking Process:

Bookings can be made online, via phone, or through email
A booking is considered confirmed only after receiving full or partial payment as specified
You will receive a booking confirmation email with itinerary details
All bookings are subject to our review and acceptance

Documentation Requirements:

Valid government-issued photo ID for all travelers
Passport and visa documents for international travelers (if applicable)
Medical certificates if required for specific destinations
Travel insurance documents are highly recommended

3. Payments & Pricing

All prices are quoted in Indian Rupees (₹) unless otherwise specified.

Price Changes

Prices are subject to change without prior notice due to currency fluctuations, fuel surcharges, government taxes, or other unforeseen circumstances. However, once full payment is received, the price is guaranteed.

Payment Schedule:

Booking Timeline	Payment Required
At time of booking	30% of total package cost
30 days before departure	50% of total package cost
15 days before departure	Remaining 20% balance
Last-minute bookings (within 7 days)	100% payment required

Accepted Payment Methods:

Credit/Debit Cards (Visa, MasterCard, American Express)
Net Banking
UPI Payments
Bank Transfers/NEFT/RTGS
Cheques (subject to clearance)

4. Cancellation Policy

Cancellation requests must be made in writing via email to info@wondermainaholidays.com.

Cancellation Charges:

Cancellation Period	Cancellation Charges	Refund Amount
More than 30 days before departure	20% of total package cost	80% refund
15-30 days before departure	40% of total package cost	60% refund
7-14 days before departure	60% of total package cost	40% refund
Less than 7 days before departure	100% of total package cost	No refund
No-show or early departure	100% of total package cost	No refund

Special Note:

Cancellation charges for air tickets, train tickets, and special event bookings may vary and will be communicated separately. Some non-refundable components may apply to certain packages.

5. Refund Policy

Refunds will be processed as per the cancellation policy mentioned above.

Refunds will be processed within 15-20 working days from the date of cancellation
Refunds will be issued using the original payment method
Bank charges, if any, will be deducted from the refund amount
No refunds for unused services during the tour
Refunds due to Force Majeure events will be handled on a case-by-case basis

6. Responsibilities

Traveler's Responsibilities:

Carry valid travel documents (ID, passport, visa, etc.)
Follow local laws, customs, and regulations
Respect local cultures and traditions
Maintain appropriate behavior throughout the tour
Inform us of any medical conditions or special requirements
Purchase adequate travel insurance

Our Responsibilities:

Provide services as described in the itinerary
Ensure quality accommodation and transportation
Provide experienced guides and support staff
Maintain safety standards
Offer 24/7 emergency support

7. Liability Limitations

WonderMaina Holiday acts as an intermediary between travelers and service providers.

Important Disclaimer

We are not liable for:

Acts of God, natural disasters, weather conditions
Political unrest, strikes, government actions
Loss or damage to personal belongings
Medical emergencies or health issues
Changes in flight/train schedules
Individual actions of third-party service providers

We strongly recommend purchasing comprehensive travel insurance covering medical emergencies, trip cancellations, and personal belongings.

8. Dispute Resolution

In case of any disputes or complaints:

First, contact our customer service team immediately during the tour
Submit a written complaint within 15 days of tour completion
We will investigate and respond within 30 days
If unresolved, disputes will be subject to jurisdiction of courts in Delhi, India

Note: These terms are governed by and construed in accordance with the laws of India. Any legal proceedings shall be subject to the exclusive jurisdiction of the courts in Delhi.

9. Amendments & Changes

We reserve the right to:

Modify these Terms and Conditions at any time
Change itineraries due to unforeseen circumstances
Substitute accommodations or transportation of similar category
Cancel tours due to insufficient bookings or force majeure events

Notification of Changes

Major changes to these terms will be notified on our website. Continued use of our services after changes constitutes acceptance of the modified terms.

Contact for Queries

If you have any questions about these Terms and Conditions, please contact us:

Email

info@wondermainaholidays.com

Phone

+91 8178657452

Acknowledgement

By proceeding with any booking or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.